Terms and Conditions for Mother Trucker Yoga and STIFF Mother Trucker
Hours of Operation
- Mother Trucker Yoga (In conjunction with STIFF Mother Trucker) corporate office is open Monday – Friday 9 a.m. to 5 p.m. CST
- Mother Trucker Yoga shipping department is open Monday – Friday 9a.m.to 5p.m. CST
- We close for all government observed holidays
These policies and procedures apply to all Mother Trucker Yoga products sold on this site or any other site owned by Mother Trucker Yoga that includes a link to this page. http://www.MotherTruckerYoga.com and/or http://www.StiffMotherTrucker.com
Shipping
$5.00 Flat Rate Shipping Details
$5.00 and $10.00 Flat Rate Shipping applies to all orders depending on size and weight or under shipped to one address inside the CONTIGUOUS United States. Qualified orders follow our Economy or Postal Service (Contiguous U.S. States) Shipping Method.
Free Shipping with STIFF Mother Trucker
Free Shipping applies to one address shipping within the CONTIGUOUS United States. Qualified orders follow our Economy or Postal Service (Contiguous U.S. States) Shipping Method. Free shipping does not apply to Stiff Mother Trucker bought in combination with any other product. We apologize we cannot offer free shipping to Canada or other countries.
Shipping Method and Cost
We ship United States Postal Service (USPS) and UPS each business day. Please keep in mind that orders placed today will be processed to ship Monday thru Friday. USPS does make deliveries on Saturday. Standard Shipping rates are subject to promotional savings/offers and may change accordingly.
We are not responsible for items shipped to addresses that are incorrectly entered. Please double-check your order information before submitting the order. Extra charges may be incurred if your package must be intercepted or re-sent by UPS or USPS.
Army Post Office (APO) and Fleet Post Office (FPO) addresses are restricted to the US Postal Service. The U. S. Postal Service has restrictions that prohibit shipments of coffee to certain APO/FPO addresses.
Postal Service (USPS®)
Contiguous U.S. States:
For orders under 10 lbs. (12 or less 12/10 oz.) inside the Contiguous U.S. States, we use U.S. Postal Service with a flat rate price. The preferred method for P.O. Boxes. Also the only shipping method for Army Post Office (APO) and Fleet Post Office (FPO). Allow 3-10 days for delivery.
Non-Contiguous U.S. States:
Shipping service valid to Alaska, Hawaii, Guam, and Puerto Rico. For orders outside the Contiguous U.S. States, we use U.S. Postal Service flat rate pricing subject to a $2.00 shipping surcharge.
Canada
For Canada orders, we use U.S. Postal Service and have a flat rate of $15.00 and subject to additional fees depending on weight. Customers will be notified of any additional fees.
Returns & Exchanges
- 100% money-back guarantee covers the price of the product only. 100% money-back guarantee does not cover shipping and handling fees due to the fact that the customer made the decision to try the product, therefore the customer accepts to pay the fee to ship the product.
- Customers must contact our support department for an RMA (Return Authorization Number). This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted.
- Method of Return/Refund: Once a return is received or a valid refund request submitted, the refund process will take no more than 14 days. All refunds will be either returned to the original credit card OR- mailed in check form to the billing name and address. International orders will be refunded back to the original credit card.
- Return Window: You have SEVEN (7) DAYS from the date of the original purchase to return the product to receive your refund. Any return requested after the SEVEN (7) DAY time limit will not be processed.
- Excessive returns will not be accepted. Refunds will not be given to anyone customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money-back guarantee is void after a customer has used it for one specific product more than twice.
- Shipping Return Method: Shipping of the product from Mother Trucker Yoga to your door will not be refunded. Shipping of the product to the Mother Trucker Yoga Refund Department will not be compensated unless the product was received damaged.
- Return Charges: If you are making an exchange, please contact us at info @ MotherTruckerYoga . com to obtain a RA# and instruction. Mother Trucker Yoga does not pay for shipping for exchanges unless the product was received damaged.
- To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.
- Valid proof of returning a product includes delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.
- Due to loss or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.
- Product condition – Due to COVID19- Items to be returned must be unopened in order to return. Used products cannot be returned.
Customer Service/Return and Refund Contact Information:
If you have questions or comments regarding Mother Trucker Yoga or STIFF Mother Trucker products, email is the preferred method of communication, please email us at:
info (at) MotherTruckerYoga (dot) com
